Original review: Nov. 13, 2019After having breast cancer surgery and radiation, I had a mountain of bills for my portion of the co-pay and I had several versions of some of them. I wanted to make sure that I was not being over billed and over paying my co-pays with my yearly out of pocket expenses.

Has agreed to pay $16 million to the U.S. Department of Health and Human Services Office for Civil Rights (OCR) and take substantial corrective action to settle potential violations of the Health Insurance Portability and Accountability Act (HIPAA). Anthem Blue Cross (Anthem) dropped all federal employees and retirees in a letter dated 9/20/11 without warning. I am a federal retiree. I changed to a health insurance covered.

I called customer service and spoke to Sharina, she went through all 15 bills with me and we found 2 that had not made a claim but they had billed me directly. Since I met my yearly out of pocket costs I wasn't responsible. The doctors' offices would have to make a claim if they wanted to be paid. I am so thankful for Sharina for taking the time to help me through this mountain of bills and get a better understanding so I can let these doctors know I don't owe them any money. Original review: April 7, 2020Today I contacted Anthem about a dental procedure my husband had done and I had a very hard time getting someone on the phone and I talked to 5 different people to go over my benefits. I had my benefits package with me that anthem themselves sent me and what they sent me didn’t match my plan. So a procedure we thought was covered because of the benefits package we received was not covered and they said we had to wait 12 months for my husband to have been qualified for this procedure.

Very unhappy with their customer service department on the dental insurance line who had no respect or manners and kept belittling me like I didn’t matter or my husband did matter. Now with everyone being self quarantined due this pandemic of coronavirus I was expecting a little attitude because I myself and struggling being confined as well but I didn’t think that I was gonna get sweared at about this issue. And 3 people in customer service hung up on me because I asked them to explain my benefits.

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I would have understood if they just respected me as a person but that didn't happen. If anything I expected them to not pay all of my dental charges cause repairs and relines for dentures are Lot more expensive and they covered $6000 of my costs. But my husband who needed a root canal and cap they won’t cover and that’s cheaper than my dental bills.So I want to explain why I gave them a 1 star review on top of being rude and swearing at me. They called me a 5 year old for asking questions about my policy and I didn’t even do anything wrong.

I was very polite. Now keep in mind I’m in my 30’s so being told I’m acting like I’m 5 because I want to know more about my policy is not gonna make your customers want to call you if you're rude and nasty to people. Original review: April 1, 2020I switched to Anthem Blue Cross and Shield this year because they offered a zero deductible plan from Silver Script (I'm a diabetic and transplant patient) - the change has been a DISASTER! All of my diabetic medications are not in their formulary (.

and.), plus other medications required for my transplants (Liver and Kidney) are also excluded. I can't wait to dump them and would never consider them for anything. I look at them as a bunch of Thugs - Taking our Money and Offering NOTHING in return.

In the meantime I'm having to ration my medications. Original review: March 6, 2020Not reliable insurance. If you have problems or have to stay home after surgery, please send the request for the short term or for a long term disability a month prior so you be able to get at least a paycheck on time.

They take forever to review paperwork. Even know that you sign papers stating that if you get overpay to return the money, they still have 20 to 30 days to see if you have a pre existing conditions. Florida Blue is way better and work faster for your case.

It's been more than 6 weeks and I haven't got any paycheck or even an explanation why it's taking so long. I have to call them and ask them questions about it. I send emails and no response. They can't put the case worker on the phone, it's the receptionist that answers all your questions. But for them to collect your money every week, they quick for that and if you stop paying, they will terminate it.

What is the purpose to have insurance and PAYING FOR IT, if you can't rely on it. Original review: Feb. 28, 2020My company switch from Humana to Anthem at the beginning of the year. I've had to take Testosterone injections since before I've been with this joke of an insurance company. For some reason they have to prior authorize my medication. I was originally told it would take up to 48 hours. For some reason after the 3rd call with them to try and speed this process up, they're now telling me it can take 5-7 days.

It has been over 72 hours! My doctor's office has already placed an urgent request on this authorization crap. However they deny they did. So now after I've called 3 times and expressed how important it is I get my medication they ask if I want to place and urgent status on this process!!!

Are you serious! Of course I do! This isnt something I want so I can get high.

This is medication my body needs cause I don't produce it on my own anymore. When I was with Humana I never had this issue one time.

Why does an insurance company have the right to delay or deny medication a doctor has told them I need!?! If you have a choice don't choose Anthem as your insurer. They are a horrible company!!!

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Original review: Feb. 27, 2020I have experience hassles and long wait times to communicate with customers service for Anthem Blue Cross of Ohio. When you call on the phone. The wait time is anywhere from 15 minutes or more. When you log into website as a member, the site is usually experiencing technical difficulties or it rejects my log in credential and is unable to reset my password and ID.

I have complained to Customer service about these problems in the past and they tell me they understand my concerns. Last 3 months I was unable to pay my premium online due to problems with website. When I call on phone, I wait on hold which seems like forever. What is wrong with this reputable company???? Anthem is one of the better-known national insurance companies.